Refund Policy

Last updated: 24 September 2026

14-day money-back guarantee. If Synclaps isn't right for you, ask for a refund within 14 days of any payment and you'll get your money back in full. No questions asked.

Free trial first

Synclaps is free with one mailbox, and every new Pro subscription starts with a 7-day free trial, so you can try it before paying anything. If you cancel during the trial, you won't be charged.

How to get a refund

Payments are processed by Paddle.com, our reseller and Merchant of Record, which handles refunds.
To request a refund, reply to your Paddle receipt email, use the link at paddle.net to find your order, or email us at support@synclaps.app with the email address you used to pay.
Refunds go back to your original payment method. Your bank may take a few business days to show it.

After 14 days

Payments older than 14 days aren't normally refunded. You can still cancel anytime: you keep access until the end of your current billing period and won't be charged again. If something went wrong, for example Synclaps stopped working for you and we couldn't fix it, write to us and we'll look at it fairly.

What happens to your license

When a payment is refunded, the license key linked to that subscription is deactivated.

Your legal rights

This policy doesn't affect your statutory rights as a consumer under the laws of your country.